exchange policy

excluded concerts

The concerts or events below are (partially) organized by an external partner. These purchases are therefore excluded from the refund/ exchange policy.

refund

Have you bought a ticket for a concert that (after your purchase) has been rescheduled? Then you are entitled to a refund. Send an e-mail with your IBAN and order number to tickets@dedoelen.nl and we will send the refund as soon as possible.

external sales

Have you bought a ticket for a concert in De Doelen through our official partners like: Ticketmaster, Rotown, Lantaren/Venster, Sinfonia Rotterdam, Laurenskerk, Operadagen or Eventim? Please contact the ticket provider in question about their exchange policy. 

don't overpay

The only real guarantee of an official ticket is if you buy it via the website of the artist, venue or organizer. Tickets purchased through other channels are not part of our exchange policy. Are you not sure about a purchase? Please contact us via tickets@dedoelen.nl.

More information can be found at weetwaarjekoopt.nl

  • Mor ve Ötesi

    One of Turkeys most popular rockbands, live in Rotterdam
    Wed 1 May ’24 20:15
    Grote Zaal
    Wed 1 May ’24
    20:15
    last tickets
  • Mabel Matiz

    Fatih Europe Tour
    Sat 1 Jun ’24 20:15
    Grote Zaal
    Sat 1 Jun ’24
    20:15
    tickets
  • Grand Opera proudly presents

    The Music of Hans Zimmer vs John Williams
    Sun 13 Oct ’24 15:00
    Grote Zaal
    Sun 13 Oct ’24
    15:00
    tickets
  • Grand Opera proudly presents

    The Music of Hans Zimmer vs John Williams
    Sun 13 Oct ’24 20:00
    Grote Zaal
    Sun 13 Oct ’24
    20:00
    tickets
  • Cinema in Concert: Life On Our Planet

    told by Morgan Freeman and produced by Steven Spielberg
    Mon 4 Nov ’24 20:05
    with possibility to sign up for a pre-sale via Cinema In Concert
    Grote Zaal
  • Sun 10 Nov ’24
    11:00
    tickets
  • Sun 22 Dec ’24
    11:00
    tickets
  • Shanty Festival 2025

    Sun 19 Jan ’25 11:00
    Grote Zaal
    Sun 19 Jan ’25
    11:00
    tickets
  • Sun 9 Feb ’25
    11:00
    tickets
  • Sun 30 Mar ’25
    11:00
    tickets