plan your visit
Welcome to de Doelen! To make your visit as enjoyable as possible, we've compiled useful information and tips. Discover everything you need to know about tickets. start times, accessibility, cloakroom services, elevators, and more, ensuring you can fully enjoy your time with us.
practical information
start and end time
Two days before the concert takes place you will receive a servicemail with all the details. It will include the time the event starts and ends, and whether there is an intermission.
entrance
Keep your digital ticket ready so everyone can enter a bit faster during busy times, which is great for everyone! Your ticket specifies which entrance you should use for your concert.
how to get here
De Doelen is located in the heart of Rotterdam, within walking distance (400 meters) of Rotterdam Central Station, trams, metros and bus stops. There are several parking garages around de Doelen. This way you can easily find your way to our concert hall and conference center.
cloakroom
In de Doelen, the cloakrooms for the Grote Zaal, Jurriaanse Zaal and Willem Burger Zaal are downstairs in the lobby. For the Eduard Flipse Hall, the cloakroom is located to the left next to the entrance of the hall on the first floor.
There are no lockers in de Doelen, but you can leave large bags at the attended cloakroom.
venue seating plan
If you buy tickets online you will only see a seating plan of the venue during the ordering process if the concert is assigned seating.
mobile phones
During classical concerts, we kindly ask you not to make any recordings with your phone, to set your phone to silent, and to disable the vibration function. This helps the musicians to concentrate better. It is also important to prevent your phone screen from lighting up, as this can be disturbing for both the musicians and the other concert attendees.
latecomers
If you arrive late, you will be allowed to enter the hall at the next available concert break, this will depend on the concert program. However, if there is no suitable moment for entry access will not be granted. Therefore, make sure you arrive on time.
If we know in advance that latecomers will not be admitted to the concert, we will mention this in the service email.
tickets & ticket sales
ticket sales
Discover everything you need to know about ordering and paying for tickets, service fees, gift cards and much more. With us, it is easy and safe to buy tickets. Do you have any questions about our ticket sales? Don't worry! We have all the answers ready for you.
cancel or exchange tickets?
Part of de Doelen programming can be exchanged for another concert or voucher. We charge 5 euros for this service and these costs will be deducted from the voucher or the ticket price of the other concert.
accessibility
accessibility
At de Doelen, we believe it is important that everyone feels welcome and comfortable. That is why we do everything we can to make our concert hall in Rotterdam as accessible as possible for visitors with a disability. Whether you use a wheelchair, need visual or auditory support, or have specific questions, we ensure that your visit runs smoothly and pleasantly. Discover everything about our facilities by clicking on the button below:
food, drinks and more
food and drink
Before your concert, you can order a drink at the bar in the foyer. For a more extensive selection of drinks and snacks, you can visit de Doelen Studio at the corner of Schouwburgplein and Kruisplein.
hotels
In Rotterdam, there are more than 90 hotels, so there is plenty of choice. Don't want to walk too far? Then we have two nice hotels for you.