accessability

All halls in the Doelen, except the Van Cappellen Hall, are accessible for wheelchairs and walkers. Each hall has plenty of spaces for wheelchairs. If you use a walker, you can bring it with you to the hall. During the concert, a staff member will store the walker in the hallway.

You can reserve wheelchair spaces through tickets & service from Monday to Friday from 2 to 6 PM at 0102171717, or send an email to tickets@dedoelen.nl.

If you have difficulty walking and would like to use a wheelchair from de Doelen to access the hall, please send an email to tickets@dedoelen.nl and we will make sure one is available for you.

Grote Zaal there are 2 elevators in the Grote Zaal lobby, one on the left and one on the right in the back of the lobby.
Jurriaanse Zaal access via the elevator in the Grote Zaal lobby on the left side.
Eduard Flipse Zaal access via the elevator in the Grote Zaal lobby on the right side.
Willem Burger Zaal access via the elevator in the Willem Burger Zaal lobby to the right of the entrance.

The elevators are spacious enough for a wheelchair.
Left Grote Zaal lobby elevator approximately 98 cm wide and max 132 cm deep.
Right Grote Zaal lobby elevator approximately 104 cm wide and 131 cm deep.

if you require any assistance for your concertvisit please contact tickets@dedoelen.nl. We make sure that help is set up for you.
In the concert halls, there are hosts present at the doors. Please do not hesitate to ask for help, for example, if you need to get up or if you are experiencing too much sensory stimulation during the concert. Our hosts are here to assist you.

There are toilets on every floor at de Doelen. You can access the toilets on the second floor using the elevator.

The accessible toilets (miva) are located in various places:

• Downstairs in the Grote Zaal lobby, to the left next to the elevator and on the second floor on the right side. 
• In the Willem Burger quarter, there are accessible toilets downstairs in the lobby and upstairs on the third floor next to the entrance of the hall.

De Doelen provides a space for breastfeeding; you can reserve this room via tickets@dedoelen.nl. Need a moment of quiet? Ask our staff about the quiet room.

The Jurriaanse Zaal contains 2 extra large aisle seats since the renovation. If you need a larger seat to sit more comfortably, please reserve an XL seat via tickets@dedoelen.nl.

Seat dimensions:
The seat is 50 cm wide and 45 cm deep and the width between the armrests is 53 cm.

In the Grote, Jurriaanse, and Willem Burgerzaal, a loop system is available. If you have a hearing aid or cochlear implant, you can activate the T-switch to use it.

Some hearing aids may have poor contact with the loop system; our technician can assist you with that. Please make an appointment at least 1 week in advance via contact@dedoelen.nl.

loop system Grote Zaal    loop system Jurriaanse Zaal    loop system Willem Burger Zaal

You can get earplugs at the bar, at concerts where sound is amplified, as indicated in the service email. You can find information on preventing hearing damage at amplified concerts on oorcheck.nl (only available in Dutch)

Strobes are rarely used at our concerts. If light flashes are used, we will mention this in the concert's service email.

Assistance dogs are warmly welcomed! If you have an official assistance dog and you are attending the concert with your dog, please let us know. We will ensure that you and your dog are accommodated and guide you to your seat via a quiet route.

Would you like to know what De Doelen is already doing about the digital accessibility of our online channels? Read here our accessibility statement.