exchange policy

excluded concerts

The concerts or events below are (partially) organized by an external partner. These purchases are therefore excluded from the refund/ exchange policy.


Have you bought a ticket for a concert that (after your purchase) has been rescheduled? Then you are entitled to a refund. Send an e-mail with your IBAN and order number to and we will send the refund as soon as possible.

external sales

Have you bought a ticket for a concert in De Doelen through our official partners like: Ticketmaster, Rotown, Lantaren/Venster, Sinfonia Rotterdam, Laurenskerk, Operadagen or Eventim? Please contact the ticket provider in question about their exchange policy. 

don't overpay

The only real guarantee of an official ticket is if you buy it via the website of the artist, venue or organizer. Tickets purchased through other channels are not part of our exchange policy. Are you not sure about a purchase? Please contact us via

More information can be found at

  • Anniversary concert

    100 years Rotterdam Operakoor
    Sun 22 Oct ’23 14:15
    Grote Zaal
    Sun 22 Oct ’23
  • Cinema in Concert

    Our Planet
    Mon 30 Oct ’23 20:00
    Grote Zaal
    Mon 30 Oct ’23
  • Carmina Burana

    Carl Orff
    Tue 21 Nov ’23 20:00
    Grote Zaal
    Tue 21 Nov ’23
  • Artomático

    Electroflamenco 3.0 - Flamenco Biënnale Nederland 2023
    Sat 16 Dec ’23 20:15
    Jurriaanse Zaal
    Sat 16 Dec ’23