online and live streaming
The concerts will be filmed live with multiple cameras and then streamed online, unless we indicate that it a performence broadcasted directly and live to your home.
In both cases it means that you can attend the performance at home, and watch the performance on a screen in your own living room. The performers and support teams make every effort to make your visit to our online stage as special and inspiring as possible. The reason we use the word livestream is because the performance is broadcasted live. In other words, the show starts automatically at a fixed start time and cannot be paused.
- You'll need a device to watch the online stream, we advise a tablet, laptop or desktop PC with an updated browser. Alternatively you can watch on your smartphone.
- You'll need a good internet connection, preferably via a cable, but wifi or 4G will also work.
- You'll need the unique access link. You'll receive the access link either directly in de order confirmation e-mail or two day beforehand the online stream. The access link will also be made available in your online ticket.
Please note, you cannot cast to a Google Chromecast via your iPad / Tablet or iPhone / Smartphone. This can be done via your laptop by opening the link of the online stream in the Google Chrome web browser and then casting the tablad to your Chromecast (this option can be found in the menu, three dots at the top right).
For Apple Airplay users, this only works in conjunction with the Safari web browser.
It is important that the Chromecast/ Apple Airplay and the device used are registered on the same WiFi network.
Yes, this is possible. You'll receive a weblink that you can play from any location.
No, that is not possible for the time being. We will inform you in time should there be multiple broadcasting dates planned. A selection of free online concerts are available on our YouTube channel.
Een online stream blijft 30 dagen actief en vanaf eerste kijkmoment 48 uur beschikbaar.
Je koopt op 1 januari 20:00 uur een ticket nu is de eindtijd voor deze stream op dat moment: 1 februari 20:00 uur. Als je op 2 januari 14:00 uur gaat kijken of het werkt en alvast de eerste minuut kijkt wordt de eindtijd voor deze stream op dat moment: 4 januari 14:00 uur.
Yes, the online stream will be recorded, but it can only be viewed live (for now).
After you bought access, you will receive a unique link, that can be used on one device at the time. It is up to you to decide with how many people you watch the stream of course, but we ask you kindly to not share the link publicly.
We advice to use a recently update webbrowser, such as Google Chrome, Firefox or Safari. Please check or update your browser on time before the online stream starts.
We advice not to send the link to someone else, in case you want to view the stream yourself. The online stream is available on one device only.
The latter is not applicable for online streaming for free concerts. But we do advice everyone to get their own ticket to stay informed of any last minute updates that may occur.
No, you can only watch the online stream on one device at the same time. For every extra device an extra access link is needed.
This does not apply to online streams for free concerts.
The unique link is sent to you by e-mail to the address which you entered when you bought tickets for the live stream, immediately after we've receive your order.
Check your spamfolder in case the e-mail is in there. The subject line of the mail starts with 'Uw reservering van de Doelen'. In case you cannot find the e-mail, please contact our helpdesk via email@example.com
Yes, during the online stream you can contact us by e-mail: firstname.lastname@example.org
If there is a live chat, all questions can also be asked in there.
In most of the cases, it will help te refresh the webpage in your browser. You can do so by clicking on F5 (Windows) on your keyboard, or Command ⌘ + R (Mac) . Or use the icon that is visible in the browser (arrow) to refresh. Then click on the 'start stream'button again and the click the 'playbutton'.
If this doesn't work, please check the following steps:
- Please check if you use the correct link for access to the stream
- Check your internet connection (if you can, use a wired internet connection)
- Check if your browser has had recent update.
- Check if cookies in your browser are enabled.
- Check if the batteries of your device are fully loaded.
Do not hesitate to contact our box office if your question isn't answered.